|
|
- Delivery
- Evaluation of client for specialized products
- Evaluation of client’s home for wheelchair accessibility
- Evaluation of client’s workplace for wheelchair accessibility
- Evaluation of client’s feasibility for wheelchair transport
- Time and travel to secure proper documentation for patient
- Time and labor involved with trial fittings and product sampling
- Labor for warranty repair of defective products
- Pick-up and delivery of product
- Monitoring use of product
- Billing of primary or secondary payer sources
- Rework of denied claims
- Product education to client
- Follow-up to update physicians (progress and compliance)
- User compliance reports
- Safety education to client
- Product and technology training for physicians and therapists
- 24 hour emergency service
- Maintaining inventory in a new or near new condition (quality product)
- Cleaning of equipment
- On-time delivery and service
- Maintaining well stocked showroom for product selection
- Walk-in sales and service hours (8am to 4:30pm)
- Loaner products while client’s product is in for service
- Labor to build or assemble and test sophisticated mobility equipment
- Instruction on equipment operation and safety to client, family and caregiver
- Providing equipment in special cases prior to being able to bill for them
- Accepting assignment (accepting a lesser payment rate than what is possible)
|
|
